At Buy Sell KTU, we are committed to ensuring a fair and transparent process for all transactions on our platform. Below are the guidelines and procedures for refunds and cancellations:
Refund Policy
- Eligibility for Refunds:
- Physical Products: Refunds are available for physical products such as new or used textbooks. To be eligible, items must be returned in the same condition as received, and within the specified return period.
- Non-Refundable Items: Digital products, including notes, study slides, and other downloadable content, are non-refundable.
- Refund Timeframes:
- Once a returned item is received and inspected by the seller, refunds will be processed within 7-10 business days. The refund will be issued to the original payment method used for the purchase.
- Return/Replace Request Process:
- To initiate a return or replacement, please contact the seller directly through the platform. Provide all necessary details, including the reason for return and condition of the item. The seller will provide instructions for shipping the item back to their address.
Cancellation Policy
- Order Cancellation:
- Buyers may cancel an order before it has been shipped. Once an order is shipped, it cannot be canceled and must be processed as a return instead.
- Cancellation Fees: In most cases, there are no fees for canceling an order before shipment. However, specific sellers may have their own policies, which will be clearly stated at the time of purchase.
- Service Cancellation:
- If you have subscribed to any paid services on our platform, cancellations must be requested within the trial period, if applicable. After the trial period, services are typically non-refundable and non-cancellable.
- Procedure for Cancellation:
- To cancel an order or service, log in to your account and navigate to the “My Orders” or “My Services” section. Select the order or service you wish to cancel and follow the prompts to complete the cancellation process.
Important Notes
- Non-Refundable/Non-Cancellable Products or Services: Please be aware that certain products and services offered on our platform are explicitly marked as non-refundable and non-cancellable. These include digital products and certain subscription-based services.
- Contact Us: If you have any questions or need further assistance, please contact our support team through the “Contact Us” section of our website.
By using Buy Sell KTU, you agree to these terms and conditions for refunds and cancellations. We recommend reviewing this policy regularly, as it may be updated from time to time.